Portuguese Bilingual Case Manager

Job Descriptions:

We are seeking an experienced and detail-oriented Case Manager to join our dynamic legal team, assisting our Pre-Litigation department. The ideal candidate will have a strong background in personal injury case management, along with exceptional organizational and communication skills. As a Case Manager, you will play a crucial role in managing a caseload of personal injury claims from intake through pre-litigation resolution, communicating with clients and medical providers, and preparing demand packages. This position requires strong attention to detail and familiarity with case management software.

Responsibilities

• Manage a caseload of personal injury cases from intake through pre-litigation resolution or referral to the litigation department.
• Communicate regularly with clients to provide case status updates and gather necessary information and documentation.
• Request, track, and follow up on medical records, bills, and police reports from providers and agencies.
• Coordinate with medical providers regarding treatment status, gaps in care, and outstanding liens.
• Prepare and submit demand packages to insurance carriers.
• Negotiate settlements with insurance adjusters under attorney supervision.
• Maintain accurate and up-to-date case files and case management software records.
• Monitor treatment progress and statute of limitations deadlines to ensure timely case progression.
• Collaborate with attorneys and paralegals to prepare cases for referral to litigation when necessary.
• Provide administrative support within the pre-litigation department as needed.

Qualifications

• Minimum of 2-3+ years of experience as a case manager, preferably in personal injury or pre-litigation.
• Personal injury experience required.
• Experience requesting and reviewing medical records, bills, and liens.
• Experience preparing demand packages and negotiating with insurance adjusters.
• Strong understanding of the pre-litigation process for personal injury claims.
• Exceptional attention to detail with the ability to manage a high-volume caseload.
• Excellent organizational, time management, and communication skills.
• Proficiency with Microsoft Office Suite and legal case management software.
• Ability to work independently while collaborating effectively with attorneys, clients, medical providers, and insurance companies.

Bilingual: English and Portuguese speaker (written and verbal).

• Job Type: Full-time
• Work Location: Remote